They’ve taken the 3-D tour, and they know exactly what their vantage point will look like from their cabana.” Mike Peña, Director of Pool Operations at Circa Resort & Casino in Las Vegas “Before they even set foot in the venue, they’re already excited about it. Guests say this experience is much better than the typical restaurant reservation experience, where they could be seated anywhere and often have no choice in the matter. A VIP Guest Experience that Starts at the Booking Stage Benefits like online booking have made it simple for guests and staff to safely navigate personalized, memorable experiences. Peña credits Circa’s partnership with UrVenue for much of the success the resort has enjoyed since opening earlier this year, despite the pandemic. Would guests want to come out during a pandemic? What could Circa do to ensure a safe, seamless guest experience despite the very real barriers presented by COVID restrictions? Making it happen meant navigating uncharted waters in terms of guest expectations. Between an unexpected, accelerated timeline for completing the project and juggling all the rules and regulations put in place in response to the COVID-19 pandemic, things became quite complicated, but, he says, “we made it happen.” Overcoming COVID-related Challenges “It was chaotic, to say the least,” he says.
Each one, he says, comes with a unique set of challenges, but opening Circa during a pandemic was new territory. Mike Peña, Director of Pool Operations at Circa Resort & Casino in Las Vegas, knows his way around a casino opening.
0 kommentar(er)
